These Referral Scheme Terms and Conditions (“Referral Terms”) govern your participation in IQDoctor’s referral scheme (the “Scheme”). By sharing a referral link/code or participating in the Scheme in any way, you agree to be bound by these Referral Terms (as amended from time to time).
These Referral Terms apply in addition to IQDoctor’s main website/app terms, terms of sale and privacy notice (together, the “IQDoctor Terms”). If there is any conflict, these Referral Terms apply to the Scheme.
1.1 The promoter of this Scheme is IQDoctor (“we”, “us”, “our”).
1.2 Contact: help@iqdoctor.co.uk
1.3 Address: 123-131, Bradford Street, Bradford Court, Birmingham, B12 0NS
2.1 IQDoctor operates in a regulated healthcare environment. The Scheme must be used in a way that complies with all applicable laws, regulatory standards, professional standards, and advertising/marketing rules.
2.2 No effect on clinical decisions. Referral rewards do not influence (and must not be presented as influencing) any clinical assessment, prescribing decision, suitability decision, or availability of treatments. All treatments remain subject to clinical assessment and prescriber approval where required.
2.3 No public promotion of prescription-only medicines (POMs). Participants must not promote, advertise, reference, name or encourage the use of POMs to the public when sharing a referral link/code. You must follow clause 10 (Acceptable Conduct).
2.4 NHS exclusion (anti-inducement). The Scheme does not apply to NHS prescriptions or NHS pharmaceutical services, and must not be used in a way that could be interpreted as an inducement related to NHS services.
In these Referral Terms:
4.1 The Scheme runs from the date these Referral Terms are published until we suspend or withdraw it.
4.2 We may amend, suspend, or withdraw the Scheme (in whole or part) at any time where we reasonably consider it necessary, including to:
4.3 Updated Referral Terms apply from the time they are published on our website/app (or otherwise communicated). Continued participation means you accept the updated terms.
4.4 We may refuse participation, withhold rewards, reverse Credit, or take account action under clause 11 where we reasonably suspect misuse, non-compliance, or fraud.
To be eligible as a Referrer, you must:
6.1 To be eligible as a Referred Customer, the person must:
6.2 A Referred Customer is not eligible if they:
7.1 A purchase counts as a Qualifying Purchase only if it:
7.2 We may exclude certain products/services from qualifying purchases at any time (for example, where required for regulatory compliance or safety). Any exclusions will apply from the time we implement them.
7.3 Where a consultation, clinical assessment, or prescriber decision is required, an order that is declined/rejected for clinical or regulatory reasons will not be a Qualifying Purchase.
8.1 Only referrals that are correctly tracked through our systems using the Referral Link/Code will qualify. We are not responsible for tracking failures due to device settings, cookies, ad blockers, browser privacy settings, network issues, incorrect code entry, or similar.
8.2 A Referred Customer can be attributed to only one Referrer. If multiple referral codes/links are used or recorded, we may attribute the referral using the first tracked interaction (or another reasonable method we choose).
8.3 No self-referrals. You must not refer yourself (including via different email addresses, phone numbers, devices, payment methods, postal addresses, identities, or any other method).
8.4 Caps/limits. We may:
Any limits we apply will be communicated in the Scheme information and/or within your account.
9.1 Reward. Subject to these Referral Terms, a Referrer will receive £25 Credit for each Qualifying Referral.
9.2 Validation and timing. Credit will be applied only after the later of:
9.3 Nature of Credit. Credit:
9.4 No guarantee of availability. We do not guarantee continuous availability of the Scheme, any Credit, or any redemption options.
Because IQDoctor operates in healthcare, your conduct must be especially careful.
10.1 You must share Referral Links/Codes only with people you genuinely know (e.g., friends/family/personal contacts) and only via private, 1-to-1 channels where possible (e.g., direct message, email, SMS/WhatsApp to an individual).
10.2 You must not:
10.3 You must ensure any message you send is honest, accurate, and compliant with all applicable marketing and advertising rules, including healthcare advertising restrictions.
11.1 We may investigate any referral, account, or transaction at any time to ensure compliance.
11.2 If we reasonably believe you (or someone connected to you) have breached these Referral Terms or acted fraudulently, abusively, deceptively, or outside the spirit of the Scheme, we may (without limiting any other rights):
11.3 Our decision on eligibility and compliance will be final acting reasonably and in good faith.
12.1 No reward if the Qualifying Purchase does not remain valid. If the Referred Customer’s purchase is cancelled, rejected, reversed, refunded (in whole or in part), charged back, voided, or deemed fraudulent/abusive at any time, then:
12.2 Clawback / reversal. If Credit has been issued and we later determine clause 12.1 applies, we may:
12.3 Statutory rights unaffected. Nothing in these Referral Terms limits any consumer statutory rights of the Referred Customer (including rights relating to faulty goods or other protections under applicable law). The Scheme is a promotional programme and operates separately from consumer rights.
13.1 You must not provide someone else’s personal data to us for referral purposes without their permission. We encourage you to share only the Referral Link/Code and allow the person to decide whether to sign up.
13.2 We process personal data in accordance with our Privacy Notice: https://www.iqdoctor.co.uk/privacy-policy/
13.3 We may use information we hold to administer the Scheme, prevent fraud, verify eligibility, and comply with legal/regulatory obligations.
14.1 We do not guarantee that Scheme functionality will be uninterrupted or error-free.
14.2 We are not responsible for:
14.3 We may correct administrative or pricing errors relating to the Scheme, including incorrectly issued Credits.
15.1 You are responsible for any personal tax reporting or liability that may arise from receiving Credits, if applicable. We do not provide tax advice.
16.1 Nothing in these Referral Terms excludes or limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
16.2 Subject to clause 16.1, we are not liable for indirect, consequential, or special losses arising out of or in connection with the Scheme, and we are not liable for losses caused by your misuse of the Scheme or breach of these Referral Terms.
17.1 No third-party rights. Except as stated otherwise, a person who is not a party to these Referral Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
17.2 Severability. If any provision is found invalid or unenforceable, the remainder remains in force.
17.3 No waiver. Failure to enforce any provision is not a waiver.
17.4 Assignment. We may assign or transfer our rights and obligations under these Referral Terms as part of a business reorganisation or sale. You may not assign your rights under these Referral Terms.
18.1 These Referral Terms are governed by the laws of England and Wales.
18.2 The courts of England and Wales have exclusive jurisdiction.