If your question is not answered, you can always contact us is a website operated by IQM Medical Ltd. We at IQM Medical (company number: 10173012) know how important it is for you to handle personal information carefully, sensibly and in full compliance with uk privacy law and are committed to respecting your right to privacy. This privacy explains what happens to any personal information you provide to us and forms part of our website terms and conditions.

We will use your personal information to allow us to provide the services you request from us.


Your order and medical information is confidential and will only be viewed by IQM Medical staff and doctors. This information will not be discussed to third parties unless we are legally required to do so.


We will collect and process the data you provide when completing a purchase on our website. This includes medical information and personal information you voluntarily complete when filling in forms, communication with customer services or healthcare professionals, details of transactions carried out. We may also collect information about your interactions with the site such as pages viewed, traffic data, location data and other technical data.


Any information you supply to us will be used to provide our services to you or to provide you with relevant information about treatments or services. We may also provide information on products or services which may be of interest to you or to inform you of any changes to our terms and conditions and privacy policy.


We will not share information about you to any other party except in the following cases:
We need to supply information to a third party to provide our service to you such as Royal Mail. In the event of this happening we will only supply the minimum amount of information required to complete this service (in the case of Royal Mail this will be name and address).
We are legally obliged to disclose your information to another party by court or police.
Fraud prevention agencies to minimise the risk of fraud.
If we or most of our assets are taken over by a third party we may transfer data.
A third party provider is required to assist with order fulfilment. The provider will be registered with the ICO and follow GDPR guidelines.


Your information is processed and stored on servers within the UK in accordance with UK law and legislation.  You may request your data is removed at anytime, however data may only be removed if this does not contravene UK law and medicines legislation.  Although the upmost care is taken to ensure safe transfer of information we can never guarantee with certainty the integrity of data transfer online. By using our service, you accept that sending us your information is at your own risk.


Cookies provide information on the computer used and may also store information about your general internet use. This information will not identify you personally and is used as statistical data to continually improve the user experience of this site.

Cookies are small text files sent by us to your computer, or from your computer or mobile device to us each time you visit our website. They are unique to you or your web browser and have an expiration date pre-set.

We use both session-based and persistent cookies, dependent upon how you use or interact with our website.

Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them, or until they expire.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

You can use your web browser to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting);
  • clear all cookies when you close the browser;
  • open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context); and
  • install add-ons and plugins that extend browser functionality.

Should you wish to have your Cookie data deleted from Google Analytics or Facebook, kindly email us at - please do send us your Cookie ID or Client ID or Property ID.

Name of Cookie First / Third Party Provider Purpose
is_bot Local IQ Doctor This cookie is used to check for unauthorised bots visiting our website.
_gcl_au Third Party Google Analytics These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site.
_ga_S8SK8KFGW0 Third Party Google Manager The _ga cookie is used to uniquely identify users, specifically with the third and fourth set of numbers explained above.
CLID Third Party Microsoft These cookies are placed by the setup script that you installed to run Clarity. When the script is installed, Clarity's cookies send us non-personally identifiable information about your users.
Third Party Google Tag Manager The _ga cookie is used to uniquely identify users, specifically with the third and fourth set of numbers explained above.
_gid Third Party Google Analytics This cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website
_clck Third Party Microsoft This describes if this specific cookie , localStorage or other resource is responsible for sharing, collecting or storing direct or indirect personal data.
_uetsid Third Party Microsoft This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. Expires 30 minutes after the browsing session ends.
_uetvid Third Party Microsoft This is a cookie utilized by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited
MUID Third Party Microsoft This cookie identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
test_cookie Third Party DoubleClick The test_cookie is set by and is used to determine if the user's browser supports cookies
_clsk Third Party Microsoft This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing.
_fbp Third Party Facebook Used by Facebook to deliver advertising. The cookie contains an encrypted Facebook user ID and browser ID. It will receive information from this website to better target and optimise advertising.
ANONCHK Third Party Bing cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.


In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. 


Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at

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Call 0121 679 9794
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