DELIVERY INFORMATION

DPD Delivery Options

* For mounjaro and wegovy orders, delivery time is calculated from when your prescriber approves the order, not from when you place it. For orders placed on Friday (without a weekend delivery service), we will aim to dispatch them on Monday.

The delivery options outlined above correspond to the delivery aims set by Royal Mail and DPD. We do not provide any guarantees beyond those offered by these carriers. For full details on their delivery timings and commitments, please visit:

Cold Chain Packaging and Temperature Control

To ensure the safe delivery of temperature-sensitive medications, we use pharmacy-grade Woolcool packaging combined with high-quality ice packs. This advanced cold chain packaging system is designed to maintain stable temperature conditions throughout transit.

Our internal testing has shown that this packaging can reliably keep products within the required temperature range for up to 48 hours, protecting the integrity and effectiveness of your medication during delivery.

Due to natural temperature variations during transit, you may notice some dampness on the packaging. This occurs as the ice pack gradually melts during transit creating condensation. Rest assured, this dampness does not affect the medication inside or its quality in any way.

Cold Chain Deliveries – Important Information

Cold chain items (including certain prescription medications) require temperature control during transit. These items:

If you are ordering cold chain products, please ensure someone is at home to receive your delivery on the first attempt.

Missed Deliveries & Courier Claims

If a delivery is missed and the package is returned to the depot, cold chain products may be exposed to temperature variations outside the optimal range. Unfortunately, we are unable to refund or replace items that may have been affected by conditions resulting from missed delivery attempts.

In the rare event a parcel is lost or stolen, we will submit a claim with the courier. Please note:

Courier Delays & Medication Safety

While we take every precaution to dispatch items promptly, courier delays can happen due to weather, strikes, or high seasonal demand. For cold chain medication, the following stability data applies:

This means that, in the event of a short courier delay, these medications remain safe to use within the specified timeframes, consistent with manufacturer guidance.

Extended Delivery Times in Certain Areas

Please note that deliveries to Northern Ireland and the Scottish Highlands, the channel islands are only operated via Royal Mail. Deliveries to these addresses may take longer than standard times, typically between 2 to 4 working days depending on the location. DPD should not be used for deliveries to Northern Ireland, the Scottish highlands, Jersey, Guernsey, or other rural locations. Please bear in mind, we are not responsible for any customs charges, custom delays, processing delays, or related issues that may occur. For detailed information, please refer to the carriers’ official resources.

Areas Commonly Affected by Longer Delivery Times:

Because deliveries to these areas can be delayed, your parcel may take longer to arrive and could be stored under non-optimal conditions during transit. By placing your order with us, you acknowledge and accept this risk and assume responsibility for any courier-related delays. We strongly recommend that you select the fastest royal mail delivery option available for your area to help minimise these risks.

Order Approval, Dispatch Times, and Operating Hours

Our operating hours are Monday to Friday, 9am to 5pm. Orders approved by our prescribers before 3pm on a working day will be dispatched the same day. Orders approved after 3pm will be dispatched on the next working day. Please note, we do not operate over the weekend, so orders approved on Fridays after 3pm or during weekends will be dispatched on the following Monday.